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Traffic freezes when your subscription ends, either because you cancelled the subscription or because the automatic renewal could not get through for some reason. Frozen traffic is not lost. It is held until you have an active subscription again.

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”But I bought extra traffic recently”

Traffic you bought recently is frozen too, and it is still yours. Traffic you buy with Add traffic runs on the same clock as your subscription. A top-up adds GB to your balance, not days to your plan, so when the subscription ended, everything on that clock stopped together. That is also why buying more is not the way out. Add traffic is only available on a live subscription, so Add traffic is not offered to you right now. See how to add more traffic to your account for how top-ups work. Only an active subscription unfreezes traffic. Use one of the two routes below. Everything frozen comes back, including the traffic you topped up.

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Route 1: reactivate your existing subscription

Use this route if your subscription lapsed or you cancelled recently.
1

Open Billing

Click Billing in the left navigation.
2

Open the Subscriptions tab

Open the Subscriptions tab.
3

Reactivate Subscription

Find your subscription and click Reactivate Subscription.
4

Pay

Complete the payment.
Your frozen traffic is added back as soon as the payment clears.

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Route 2: buy a new plan

Use this route if there is nothing to reactivate, or if you want a different plan size.
1

Open Pricing

Click Pricing in the left navigation.
2

Choose a plan

Choose a plan.
3

Pay

Complete the payment.
Your frozen traffic is added on top of the new plan’s traffic.

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Checking it worked

To confirm your traffic was unfrozen, open your Dashboard. The frozen traffic warning clears and your balance shows the combined total: the new plan plus everything that was frozen.