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Cancelling your subscription stops the next payment. You keep using the service until the end of the cycle you have already paid for.

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Before you cancel

Your remaining traffic freezes when the cycle ends. It is not deleted. Start a subscription again later and the frozen traffic is added back.
One exception. If you cancel and then move to Pay-as-you-go, the remaining subscription traffic is forfeited. It does not transfer and it does not come back. If you have a large balance left and you are considering Pay-as-you-go, use the traffic first.
If you only want to spend less, downgrade instead of cancelling. Moving to the smallest plan keeps your subscription active, so nothing freezes and your whole balance stays usable. See how to upgrade or downgrade your subscription.

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Cancelling

1

Open Billing

Click Billing in the left navigation.
2

Open the Subscriptions tab

Open the Subscriptions tab.
3

Cancel Subscription

Find your subscription and click Cancel Subscription.
4

Confirm

A confirmation window appears. Click Continue to cancel, or Keep Subscription to stop.
5

Choose a reason

Choose a reason for cancelling, then click Confirm cancellation. I want to stay backs out.
6

Done

A confirmation message appears when the cancellation is done.
Subscriptions tab in NodeMaven Billing with the Cancel Subscription button

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What happens next

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Refunds

Cancelling does not issue a refund automatically. Cancelling stops the next payment. If you cancel part-way through a cycle with traffic still unused, you can ask support to look at a refund. Refunds are reviewed case by case and handled by the support team rather than processed from the dashboard, so contact us with your order details. Refunds go back to the original payment method. A card payment is refunded to that card, and crypto payments are refunded in USDT only.

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Changing your mind

If the cycle has not ended, reactivate from Billing and nothing is interrupted. If the cycle has already ended and your traffic is frozen, see how to unfreeze your traffic.