Connection problems
SOCKS5 not connecting
HTTP works but SOCKS5 does not. Usually your network blocks port 1080. Change the port first.
One site will not load
A single website fails while everything else works. Geo-restriction, government blocking, or a restricted category.
Slow proxy
Seven things to check, from your own connection to how narrow your targeting is.
Verify with curl
Confirm a proxy works, check the exit IP, and read the common error codes from one terminal window.
Location and traffic
Wrong IP location
Your anti-detect browser reports a different country from the one you targeted.
Traffic burning too fast
A repeatable test using a file of a known size, compared against your dashboard.
Delayed traffic deduction
Your balance dropped after you closed your browser. This is expected.
Not finding it here?
- Payment problems live in Accounts and Billing, including declined cards and pending crypto payments.
- Short answers to common questions are in Product FAQs.
- Tool-specific setup is covered per tool in Integrations.