Subscriptions bought with a card renew automatically. That card is kept on file and charged on your renewal date, so your proxies keep working without interruption.
That is the charge you are seeing.
Only card payments renew. If you paid with cryptocurrency, YooMoney or MIR, your subscription is a one-off - nothing is ever charged again without you doing it. If you see a charge against one of those methods, contact support and we will look into it.
Checking your renewal date
Open your Dashboard. The Next Payment field shows the date you will next be charged, and Subscription Plan shows what you are being charged for.
Stopping future charges
Cancel before the renewal date and no further payment is taken.
Cancelling does not cut you off. You keep using your plan, and your remaining traffic, until the end of the cycle you have already paid for. See How to cancel your subscription.
If you have already been charged
Cancelling does not refund a payment that has gone through - it stops the next one.
If you were charged for a cycle you have barely used, you can ask support for a prorated refund. Refunds are reviewed by the team rather than processed from the dashboard, and go back to the way you paid - to your card if you paid by card. Contact us with your order details.
Why the amount changed
Two things move the amount or the date:
What happened | Effect |
You upgraded or downgraded | A new billing cycle starts on that date and replaces the old one, so your renewal date moves and the amount matches the new plan |
You bought a top-up with Add traffic | A one-off charge, separate from the subscription. It does not change your renewal date |