Cancelling stops the next payment. You keep using the service until the end of the cycle you have already paid for.
Before you cancel
Your remaining traffic freezes when the cycle ends. It is not deleted. Start a subscription again later and it is added back.
One exception. If you cancel and then move to Pay-as-you-go, the remaining subscription traffic is forfeited - it does not transfer and does not come back. If you have a large balance left and you are considering Pay-as-you-go, use the traffic first.
If you only want to spend less, downgrade instead of cancelling. Moving to the smallest plan keeps your subscription active, so nothing freezes and your whole balance stays usable. See How to upgrade your subscription.
Cancelling
Click Billing in the left navigation.
Open the Subscriptions tab.
Find your subscription and click Cancel Subscription.
A confirmation window appears. Click Continue to cancel, or Keep Subscription to stop.
Choose a reason for cancelling, then click Confirm cancellation. I want to stay backs out.
A confirmation message appears when it is done.
What happens next
When | What |
Straight away | Nothing changes. Your plan runs to the end of the paid cycle |
End of the cycle | The subscription ends. Remaining traffic freezes |
Whenever you come back | Start a subscription and the frozen traffic is added back |
Refunds
Cancelling does not issue a refund automatically. It stops the next payment.
If you cancel part-way through a cycle with traffic still unused, you can ask support for a prorated refund. Refunds are reviewed and handled by the support team rather than processed from the dashboard, so contact us with your order details.
Changing your mind
If the cycle has not ended, reactivate from Billing and nothing is interrupted.
If it has already ended and your traffic is frozen, see How to unfreeze your traffic.